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Manage Refund Request

The customer will request a refund if the new purchase cannot meet their's demand. You can approve or reject a customer's request as a Seller Account.

Title

Description

1

Search bar

Search by Name, Purchase Other No., Issue, or Status to see the refund Management.

2

Requested Date

The date on which the customer made a refund.

3

Updated Date

The date you respond to the customer's requirement for a refund.

4

Issue

The module's issue is that customer wants to refund.

5

Status

There are four statuses:

  • Requested for refund.

  • Refund approved.

  • Refunded.

  • Refund Rejected.

6

Three dots vertical

There are 4 options corresponding to the Status.

  • If Status is Requested for Refund, the icon shows 2 options:

    • View: It is used to view the Requisition of Customers.

    • Respond: It is used to approve, refund or reject a customer's request.

  • If the Status is Refund approved, Refunded, or Refund rejected, the icon shows 1 option:

    • View: It is used to view information that is your response to a customer's refund request.

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